Cancellation Policy
At Raitraders we strive to provide the highest quality products to our customers. As part of our commitment to quality and customer satisfaction, we have the following cancellation policy:
Cancellation Eligibility
Cancellations are only allowed for orders involving defective products.
A product is considered defective if it is damaged, malfunctioning, or does not match the description provided at the time of purchase.
Cancellation Request Process
Customers must submit a cancellation request within 2days of receiving the defective product.
To request a cancellation, please contact our customer service team at [contact information] with the following details:
Order number
Description of the defect
Supporting evidence (e.g., photographs, videos)
Review and Approval
Our team will review the cancellation request and assess the defect.
If the product is confirmed to be defective, we will approve the cancellation and provide a refund or replacement, as per the customer’s preference.
Exclusions
Cancellations will not be accepted for non-defective products.
Any issues caused by misuse, mishandling, or unauthorized alterations will not qualify as defects.